FAQ - Huages


Where do Huages ​​products come from?

At Huages, we want to give our customers transparency about the raw materials we use to make our products.

All our oils are made in France and are 100% natural in origin. Hazelnut oil (REVEIL) and plum oil (DREAM) come from Lot-et-Garonne (47) and hemp oil (PURE) from Alpes-de-Haute-Provence (04)

Eco-responsibility is one of our values ​​and we favor the use of local products for the well-being of our customers and our planet. Our goal is to combine quality and naturalness.

Are Huages ​​products organic?

Our products are organic but we do not yet have official certifications. Our cosmetic products contain 95% vegetable oils from organic crops.

The minimum criteria for cosmetic product certifications are as follows:

  • 95% organic plant ingredients in the formula
  • 95% of ingredients are natural or of natural origin
  • A minimum of 10% of the ingredients in the finished product must be organic due to the possible addition of water

We are at :

  • 95% organic plant ingredients in the formula,
  • 100% of our ingredients are natural,
  • And at least 95% of the ingredients in the finished product are organic.

Delivery & order

Do you ship anywhere in the world?

We deliver everywhere in Europe and to countries where the law allows CBD. We do not ship to United States, Israel, China, Hong Kong, Iceland, Iran, Malaysia, Philippines, Russia, Singapore, Saudi Arabia, Slovakia, United Arab Emirates, India. If you would like to know more or you live in a country outside the European Union, write to us, we will find a solution to deliver to you: bonjour@huages.co.

What are the delivery costs?

In France :

  • Colissimo home and Mondial Relay relay point: FREE
  • Express Chronopost before €13: €6
  • Express delivery by courier in Paris: €5

In Europe :

  • Mondial Relay relay point (Germany, Belgium, Luxembourg, Netherlands, Spain): €4
  • Home delivery (Germany, Belgium, Luxembourg, Netherlands, Italy, Portugal): €6
  • Home delivery (Austria, Denmark, Spain, Finland, Greece, Ireland, United Kingdom, Sweden, Switzerland, Norway): €10

Out of Europe :

  • Depending on the destinations
Do you offer express delivery of your products?

It is now possible to have your favorite products delivered directly to your home the same day or the next day.

Express delivery is only available in Paris within a 7km radius of our premises and is valid on all products displayed on our Huages ​​website excluding boxes.

You can only receive express delivery from Monday to Wednesday, from 9:30 a.m. to 6:00 p.m. On other days of the week (Thursday to Sunday), you can still schedule delivery the following week within a defined slot from Monday to Wednesday.

The cost of express delivery is €5.

Your order will be delivered by bicycle couriers (mostly) which you can follow in real time.

You can access this service from the main page by clicking on the "express order" button, which will redirect you to a page where you can indicate your address as well as your delivery slots; or when paying for your order by choosing the delivery method.

If you have any questions about this type of delivery, contact us at bonjour@huages.co!

When will you send my order?

Your order will be prepared and shipped within 3 working days, from our logistics center in France near Paris. You have the choice between Colissimo delivery to your home, delivery to a Relais Point and express delivery with Chronopost or by bicycle courier if you are in Paris.

Depending on the size of your order, the package may go through your mailbox.

Where do you ship orders from?

We ship our orders from our logistics center located north of Paris. Our offices are in Paris. This allows us to be as close as possible to our logistics partner.

I received damaged items. What can I do ?

We are sorry to hear this.

In the event of a product presenting a defect, lack of conformity or damaged, please contact us at bonjour@huages.co indicating the nature of the defect, non-conformity or damage noted, and by returning the product in its original packaging. original, with all its accessories. In addition, the product must be accompanied by a copy of the corresponding purchase invoice. If one of the conditions described above is not respected then the return cannot be taken into account.

We will take care of the return arrangements and we will cover the costs associated with this return. Upon receipt of the product, we will carry out the necessary checks and offer to replace it. If the product is unavailable, we will refund the full price paid for this product.

I still have not received my order.

We apologize for the delay. Contact us at bonjour@huages.co so we can follow up and resolve the issue. After 30 days, you can also request a refund.


Secure payment

Your payment is completely secure by our STRIPE payment module. The latter is subject to an SSL type security system, a 100% secure and encrypted tool guaranteeing all your protected banking data. We do not save any of your banking data.

Will I have to pay additional costs, such as VAT or customs duties?

VAT and other applicable customs charges are included in the price of each Huages ​​product, if you are purchasing in the European Union. For any order outside of Europe, you may have customs duties or local taxes to pay.

Contact us to find out more at bonjour@huages.co .

What are the possible payment methods?

Payment of the full price of the products and applicable delivery charges are mandatory in order to place an order. This can be done online by credit card or by Paypal.

Return & Refund

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected. Once the products have been received and deemed to be compliant, we will refund you the full amount paid for your order. This refund will take effect no later than 30 days following the date of receipt.

In the event of a return of delivered products, you must return the said product to us in its original, unopened packaging and without any damage to obtain a full refund.

How can I make my return request?

If you wish to make a return, contact our customer service at bonjour@huages.co .

Please note that returned products must be undamaged, unused and returned in their original packaging. To make the process easier, remember to give us your order number, the list of products you wish to return as well as the reason for return.


What are the benefits of CBD?

The benefits are multiple, both psychological and physical:

  • Allows you to soothe and relax

CBD has an affinity with endorphins and serotonin, helping to soothe you and combat stress.

  • Acts for better quality sleep, to fight against insomnia

CBD makes it easier to fall asleep and induces restful sleep.

People suffering from mood disorders, such as depression, anxiety, or post-traumatic stress disorder: cannabinoids are regulators of your body and your mood. Numerous studies show their effectiveness in people suffering from these disorders.

  • Relieves ailments (migraines, menstrual pain, etc.), helps relieve women who have endometriosis

CBD acts on pain receptors, reducing pain and making it easier to tolerate. Studies show its effectiveness on chronic pain (fibromyalgia type), but also migraines, menstrual pain or osteoarthritis. It has also shown results during palliative care or chemotherapy.

  • Anti-inflammatory, it helps with muscle preparation and recovery after exercise

CBD is permitted in sport, including during competitions. When taken before physical exercise, it improves concentration, energy, and stimulates without having the unwanted side effects of coffee or tea. By acting on pain receptors, it helps to better manage pain and improve sports performance.

CBD is a natural regulator for the body. It also has excellent anti-inflammatory and muscle relaxant properties.

  • Acne

CBD reduces lipid synthesis and proliferation of human sebaceous glands. It has an anti-inflammatory effect on the sebaceous glands. Its potential makes it a good therapeutic agent for the treatment of acne vulgaris.

How does CBD work?

The human body has an endocannabinoid system, which is a network of receptors found in the brain, central nervous system, immune system, and other parts of the body. CBD interacts with this system by binding to cannabinoid receptors, primarily CB1 and CB2 receptors. CB1 receptors are primarily found in the brain, while CB2 receptors are more common in the immune system and peripheral organs. CBD can modulate the activity of these receptors, which can have various effects on the body and restore imbalances in the system.

How to consume CBD oil?

An oil containing cannabidiol is consumed orally or through the skin. You can pour a few drops under your tongue (wait 30 seconds while pressing your tongue) or mix them into your daily recipes and drinks. To use it externally, you can mix CBD oil with your creams or massage treatments or apply it directly to your skin. This use will prevent your skin and inflammatory problems.

How long should I leave the drops under my tongue?

Press your tongue for 30 seconds. In this way, the cannabidiol contained in CBD oil can be absorbed through the oral mucosa and released into the bloodstream more quickly.

How long does CBD oil take to work?

As a general rule, you have to wait between half an hour and an hour to see the first effects of CBD when consumed sublingually. This duration extends up to 2 hours depending on the method of ingestion: CBD drinks , skin application, etc.

What are the effects of a CBD drink?

Incorporating cannabidiol into CBD drink recipes allows you to benefit from all the recognized benefits of this active molecule: relaxation, relaxation, reduction of stress, improvement of sleep, anti-inflammatory effect, muscle relaxation... While enjoying a gourmet drink.

What does 5% CBD mean?

This concentration percentage means that 5% CBD corresponds to 500 mg of CBD in our 10ml bottle. There are approximately 200 drops in our 10ml bottle at 500mg of CBD so one drop is approximately 0.05ml or 2.5mg of CBD.

What dose/concentration to choose?

On average, 3 to 4 drops of the 5% oil to be renewed according to the needs of your day are enough. For Huages ​​oil with 10% CBD, 2 to 3 drops under the tongue are enough. But, the best way to find the ideal amount is to start slowly, assess how you feel, and adjust the dose accordingly.

For a 90kg person, a daily dosage of 20mg to 33mg is a good start.

For a 70kg person, we recommend around 15mg to 25mg.

For a 50 kg person, we recommend 10 mg to start.

How do I know if the dosage of my CBD oil is right for me?

The optimal dosage of CBD oil may vary from person to person due to factors such as body weight, metabolism, individual tolerance and the reason for taking CBD. To determine if your CBD oil dosage is right for you, it is recommended to start with a low dose and carefully observe the effects. If you do not experience the desired results after a reasonable period of time, you can gradually increase the dose. Keep in mind that patience is key, as the effects of CBD may take time to fully manifest. It's also a good idea to keep a journal to track your experience, noting the amount of CBD used, the effects experienced, and the circumstances surrounding each intake.

How long does CBD stay in the body?

CBD can be detected in the body for 24 hours. But since it is not illegal, it is entirely possible to consume it during sports competitions. You simply have to check that there is less than 0.2% THC. Which is the case with our products.

Are there risks of drowsiness after taking CBD?

CBD exerts a regulatory action on bodily mechanisms by acting on the endocannabinoid system which is a physiological communication network present in your body. This results in regulation of appetite, sleep and even stress. In the evening, CBD helps stimulate this system by offering you restful sleep while it gives you energy during the day or when you play sports. It is therefore entirely possible to consume the REVEIL oil in the evening and the DREAM oil in the morning. However, the latter incorporates verbena and infused lemon balm, with calming and sedative properties for peaceful, quality sleep. It is also possible to use RÊVE oil to help you cope with a peak of stress during the day - without any risk of drowsiness - however REVEIL oil is more suitable due to its specific composition to the needs of a daytime activity.

What is the difference between CBD and THC?

THC (tetrahydrocannabinol) and CBD (cannabidiol) are two chemical compounds found in the cannabis plant, but they differ significantly in their effects and mechanisms of action.

THC is primarily responsible for the psychoactive effects of cannabis, creating the feeling of euphoria, high and dependence. It works by binding to cannabinoid receptors in the brain, particularly CB1 receptors.

On the other hand, CBD does not have psychoactive effects and is not addictive. It also interacts with cannabinoid receptors, but primarily with CB2 receptors, which are more prevalent in the immune system.

CBD is touted for its anxiolytic and anti-inflammatory properties, while THC is more associated with the recreational effects of cannabis. In summary, although both come from the same plant, cannabis (the hemp plant), THC and CBD have distinct effect profiles, with the former being psychoactive and the latter not.

Can CBD be addictive?

CBD is a non-psychoactive compound from cannabis (hemp plant). According to current studies, including a 2017 WHO report, CBD does not present a risk of dependence. CBD must be dissociated from THC.

Who can't take CBD oil?

Some people prone to medical conditions should avoid CBD consumption. This is the case for people suffering from hepatic (liver) failure, following antiepileptic or anticancer treatment (immune suppressant type) or taking antidepressants. Furthermore, pregnant and breastfeeding women are strongly advised not to consume cannabidiol-based oils. There are not enough scientific studies on the consequences of CBD for children. It is therefore as a precautionary principle that we recommend that you not use CBD products if this is your case.

What are the contraindications for taking CBD?

People suffering from hepatic (liver) problems, epilepsy or those who are taking antidepressants should not consume CBD. Consumption of this type of product is also not recommended for pregnant women. If in doubt, do not hesitate to seek advice from your doctor.

Is CBD legal?

All of our products at Huages ​​comply with current legal standards and regulations. CBD is legal in France, but there are restrictions regarding its production and marketing. CBD products can be sold in France as long as they do not contain more than 0.3% THC and are not presented as medicines. Please note: our products do not contain THC.